Business & Tech

Family, Friends Help Make This Plumbing Business a Success

Learn more about this Canton-based business in this week's Small Business Spotlight.

Mary Smothers, business manager at Lenox Plumbing, said the business got its start in 2009 when it was founded by Mike Smothers and Chris Cameron.

Smothers recently submitted information about the business to Patch. If you have a business and want to participate in Patch's Small Business Shout Out you can fill out the form here.

How did your business come to be?: Mike and Chris worked together in both new construction and service plumbing, They discussed opening their own business and in 2009 Lenox Plumbing was up and running. It has been an incredible, crazy journey thus far and we look forward to many more successful years in business.

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What's a fact about your business that most customers probably don't know?: Our entire family and friends (aunts, uncles, parents, cousins, Facebook friends, etc.!!) have helped make Lenox Plumbing what it is today. You can even find pictures of our kids wearing Lenox gear on our website and our Facebook page. Lenox is a family affair with website management, blog writing, advertising, financial management, and even writing this article!! Making Lenox Plumbing part of our family has allowed us to keep our overhead costs low while providing savings to our customers. We have been very fortunate to gain most of our business by word of mouth and family and friend referrals. The biggest thing that shocks most of our customers is that we don't charge extra for night and weekend emergencies. If your basement is filling up with water on Thanksgiving day or your water heater breaks on a Saturday night, we won’t charge you an arm and a leg to come and fix the problem.

What services does your business provide?: We offer both residential and commercial plumbing services. We install, maintain and repair all types of plumbing including: sump pumps, back-up sump pumps,traditional water heaters, tankless water heaters, water softeners, camera drain inspections, gas lines, water lines, fixture installation, bathroom additions and remodels, backflow prevention testing, valves of all types, and anything and everything plumbing related.

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What do you want your business to be best known for?: We would like to be known for providing reliable, quality service at an affordable price. The Lenox Plumbing family strives to offer the best available services to all of our customers.

What's your most popular product or service?: Plumbing services tend to fluctuate between seasons. Summer is a popular time for customers to have frost-free hosebibs installed, gas lines ran to their BBQ grill or gas fire pit or bathroom additions and remodels. In the fall we do a lot of drain cleaning, maintenance and camera inspections. During the winter months we service and install many traditional and tankless water heaters. With increased rain in the spring we service and install sump pumps and back-up sump pumps. Most of our website promotions correspond with these trends.

When was the business founded?: Lenox Plumbing was founded in January of 2009 by Mike Smothers and Chris Cameron.

Why did you choose to locate to Canton?: Mike Smothers' family lives in Canton and Chris Cameron's family lives in Northville.

For more information call 734-787-6185 or email appointments@lenoxplumbing.com. Customers can also set up appointments on the company's website at www.lenoxplumbing.com or they can visit the Facebook page at www.facebook.com/lenoxplumbing.


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